Returns & Exchanges

Not quite right? Here’s how returns and exchanges work.

Your rights under Australian Consumer Law

Our gear comes with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, not as described, or doesn’t do what it’s supposed to, you’re entitled to a repair, replacement or refund. For a major problem, you can choose a refund or replacement; for a minor problem, we may choose to repair or replace the item.

Change-of-mind returns

If you’ve simply changed your mind, we’re happy to help within 7 days of delivery, provided the item is:

• Unworn, unwashed and in its original condition, with tags attached.
• In its original packaging where applicable.
• Accompanied by proof of purchase.

Change-of-mind returns receive store credit, not a refund, and return postage is at your cost.

Exchanges

Need a different size? We’re happy to exchange eligible items subject to availability. Because the AZM Collection is released in limited drops, a specific size or piece may sell out — if we can’t exchange it, we’ll offer store credit for the next drop or a refund.

Sale and limited-drop items

Sale items are not eligible for change-of-mind returns.

How to start a return

1. Email info@azmsolutions.com.au.
2. We’ll reply with return instructions and an address.
3. Post the item back to us in its original condition.
4. Once received and checked, we’ll process your refund, exchange or store credit — refunds go back to your original payment method within 5 business days.

Faulty or incorrect items

If your item arrives faulty or we’ve sent the wrong thing, contact us straight away and we’ll make it right at no cost to you, including return postage.

Course bookings

Looking to cancel or transfer a training course rather than return a product? Course cancellations and refunds are covered under our Training Course Terms (Terms & Conditions, Part B), not this page.