Privacy Policy
Last updated: July 2026 · AZM Solutions Pty Ltd (ABN 34 688 696 004), trading as AZM Solutions.
AZM Solutions (“we”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we use it, and the choices you have.
What we collect
We collect personal information you give us and information collected automatically when you use our website. This may include:
- Contact details — name, email, phone number, and postal/billing/shipping address.
- Training information — course and level of interest, booking details, emergency contact, and (where relevant to safety) self-certified fitness or medical declarations required for IRATA training.
- Order information — items purchased, sizes, order history, and delivery details for AZM Collection purchases.
- Payment information — processed securely by our third-party payment provider, Shopify; we do not store full card numbers.
- Website usage — IP address, browser type, pages visited and cookie data (see Cookies below).
Why we collect it
We collect and use your personal information to:
- Respond to enquiries and provide the training or products you request.
- Process and manage course bookings, assessments and certifications.
- Process and fulfil online store orders, including delivery and returns.
- Meet our safety, regulatory and IRATA International record-keeping obligations.
- Send you updates you’ve opted into — such as AZM Collection drop notifications or course availability — which you can unsubscribe from at any time.
- Comply with our legal obligations, resolve disputes and prevent fraud.
Sharing your information
We do not sell your personal information. We may share it with trusted third parties who help us run our business — including payment processors, shipping and logistics providers, IT and website hosts, email/marketing platforms, analytics providers (Google Analytics), and IRATA International where required for certification. We may also disclose information where required by law or to protect our legitimate interests.
Cookies and analytics
Our website uses cookies to keep the site working, remember your preferences, and understand how the site is used so we can improve it. We use Google Analytics, a service provided by Google, to collect aggregated, statistical information about how visitors use our site — such as pages viewed, approximate location, and device or browser type. This helps us improve the site and our services. You can control or disable cookies through your browser settings (though some features may not work correctly without them), and you can opt out of Google Analytics using Google’s browser add-on at tools.google.com/dlpage/gaoptout.
How long we keep it
We keep personal information only as long as necessary for the purposes above or as required by law. Training and certification records may be retained for extended periods to meet IRATA and regulatory requirements. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure hosting and encrypted payment processing. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it (except where we’re required to keep it). To make a request, or if you have a privacy concern or complaint, contact us using the details below. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
AZM Solutions Pty Ltd trading as AZM Solutions
51 Shepherd St, Marrickville NSW 2204
(02) 9046 8475 · info@azmsolutions.com.au